IS "WOW!" AN ENDANGERED SPECIES?

 

New technologies, starting with Artificial Intelligence and the Internet-of-things, are changing the way organizations conduct their business as well as the relationships they develop and maintain with their customers. Bus as client loyalty is becoming automated, customer satisfaction is declining, first and foremost because the so-called "wow factor" remains a human-centric affair. This conference, which has already been delivered to thousands of employees--both customer-facing and not--in hundreds of organizations explains in depth and with great originality how customer satisfaction can (and must!) remain a central point as technology evolves, and how to keep that "Wow!" factor alive and kicking!

 

HOW ARTIFICIAL INTELLIGENCE IS CHANGING THE GAME

 

Artificial Intelligence, along with its technology complements like Internet-of-things, have already shown their potential in drastically changing the way organizations conduct their business. As any new technology however, Artificial Intelligence has its strengths and usefulness but also its own "hype" and over-expectations, let alone its own set of fear-induced reactions. This conference proposes to first explain what Artificial Intelligence is (and isn't) and provide a human-centered explanation of what it will mean for businesses and their workers in the near to long-term future. JF's upcoming book, which he is co-writing with Alexandre Taillefer about the collapse of Montreal's TEO TAXI--the world's first "artificially  intelligent," data-driven and fully integrated taxi company--and to be published in 2020, will provide a background example of what the limits of technology are and what to do with them.

 

WHY HAPPINESS SHOULD BE YOUR BUSINESS PLAN

 

Drawing on JF's book about the importance of passion and the pursuit of happiness in any successful start-up or entrepreneurial venture, this conference explains how, in this day and age, the contagion brought about by passionate entrepreneurs has become a key differentiator and competitive advantage. This conference has been delivered to hundreds of self-employed entrepreneurs in the gig economy and franchisees, from real estate agents to pharmacists, explains in a concrete and robust way the role of growth, passion, and happiness in the success of any micro-, small, and even big business.